Coronavirus Update (COVID-19): We are still open for business and order are shipping as usual. Click for more info.

COVID-19 Update

Dear customer,

In light of the current COVID-19 pandemic, we wanted to offer an update from Test Meter Group providing information on how we are trying to remain operational while protecting staff and following Government guideline while still serving our customers and remaining operational as much as possible.

STAFF HEALTH & SAFETY

Above all, our concerns lie with the health and wellbeing of our staff and families, our valued customers and partners; as a result, on Wednesday 11th March, we took the decision to encourage employees to work from home where possible.

To reduce risk to an absolute minimum for those still working within our premises, we have restructured our offices and calibration laboratory - as well as our workflows - to ensure appropriate social distancing with continuous cleaning protocols in place. All members are staff are working in isolation within the building and our trade/collection counters have been closed to the public for the time being. All deliveries and instruments for calibration are thoroughly cleaned before they are booked in.

ORDER PROCESSING & PRODUCT STOCK

Our warehouse is at this time very well stocked and orders are shipping as usual. Stock levels on most popular products have been increased to prevent potential delivery shortages that we could face in the coming months. However, some products such as Infrared Thermometers and some Thermal Camera systems are in short supply and we are doing our best to meet the current demand and keeping customers updated.

CALIBRATION & REPAIRS

Our calibration department is still operational but working with less staff. You can continue to book instruments for calibration through the website, e-mail or phone. Turnaround times have not been greatly impacted at this time.

So to summarise:

  • Our phone lines and websites are still open for orders
  • Orders are processed and shipped as normal using Royal Mail or DPD
  • Our calibration department remains operational at this time
  • Some staff are working from home and others are working in isolation
  • Hand sanitiser has been placed throughout the business and surfaces are cleaned throughout the day
  • We are continuously monitoring the situation and will continue to adhere to guidance as provided by the UK Government.

We will continue to monitor the situation and will keep you updated should anything change.

Test Meter Group Limited