Here at Test Meter, we pride ourselves on going above and beyond expectations, delivering the best service to customers shopping for new or replacement test and measurement equipment. We take genuine care to help our customers and, with an "Excellent" 5-star Trustpilot rating verified by over 5,000 independent reviews, our customers appear to appreciate our efforts.
Looking to improve on this, the question became, "How can we extend this care beyond the checkout?". While in certain industries, it might be tempting to focus solely on a few key areas such as product, price or promotional gifts - when it comes to buying test equipment, there's a lot more to consider, and sometimes these important post-purchase points can be overlooked...
Introducing TM Care and Protect - the ultimate solution for instrument maintenance, care, and theft protection!
With annual instrument calibration and certification, one of the considerations we try to highlight most when customers consider buying new hardware is "How much will it cost? How easy is it to arrange? Is the service centre approved by my manufacturers?" - we started out to make calibration simple for our customers. However, true to our ethos, we wanted to go beyond a service package, with TM Care & Protect offering complete peace of mind in one box.
What's included with TM Care and Protect
- All calibrations for the length of your care plan:
That’s right. Once you purchase your TM Care plan, you needn’t worry about calibration costs for the length of your agreement. From year 1 onwards, we make sure your test equipment is calibrated in our approved service centre, using UKAS-serviced equipment in accordance with national standards and manufacturer’s specifications. - Zero downtime for the lifespan of the care plan:
We extend our zero-downtime guarantee from 1 year to the entire lifespan of your care plan. If your instrument ever needs to be sent back to a manufacturer for repair, we’ll make sure you receive a replacement instrument for the duration, protecting your business against loss of revenue. - Anti-theft SmartWater protection for your instrument and other tools worth £49.99:
Unfortunately, instrument and tool theft is on the rise. Protect your investments with a SmartTrace Forensic Marking kit from DeterTech. All assets marked with SmartTrace are uploaded onto an ISO27001 database that is available to police to aid in recovery and conviction. Bonus: there is enough fluid and stickers for more asset protection than just your new tester and could bring down your insurance premiums. - Free collection and return for annual calibration:
No hidden postage costs when it’s time for calibration - Instrument cleaning kit:
Keep your instrument in tip-top condition with the inclusion of a cleaning kit with each TM Care & Protect plan
With TM Care and Protect, we aim to take the stress out of owning an instrument and hope to continue our customer care long after your initial purchase.