Frequently Asked Questions
We’re keen to ensure that you can buy with confidence when visiting Test Meter. That’s why we’ve put together this list of FAQs, addressing some of our customers most common concerns. You’re always welcome to get in touch with us, however it may be quicker to find an answer here.
Need Help Placing an Order?
How do I get in touch?
You can contact us by:
- Using the live chat on our website
- Emailing sales@test-meter.co.uk
- Calling us on 0113 248 9966
- Facebook - https://www.facebook.com/TestMeter/
- Twitter - https://twitter.com/testmeter
- Linkedin - https://www.linkedin.com/company/test-meter-group/
- Instagram - https://www.instagram.com/test_meter/
Do I need to add a calibration certificate?
Some products are supplied with a calibration certificate by default. Simply scroll down the product page to ‘What’s In The Box’ for confirmation. Alternatively, by selecting ‘Add Calibration’, we will ensure your product is calibrated and certified with your information before it is shipped.
Can I have a discount code?
We’ll occasionally share discount codes via social media and our member’s email list. Make sure to follow us and become a Test Meter member to get our latest discount codes and offers.
I’ve selected a free gift, but it’s included in my order sub-total. Is it free?
Of course! When you proceed to the secure checkout, the value of the promotional gift will be deducted.
Do you price match?
We check our prices daily to ensure we are the most competitive in the UK. If you find a product cheaper elsewhere, please contact us and we’ll see what we can do to match, or even beat the price you found.
Do you accept Klarna or Paypal credit?
We do not accept Klarna. Paypal is accepted, with Paypal credit available to those who are offered this service by Paypal directly. We also offer credit on a per business basis via company credit accounts. You can find out more about our payment options here and further information on our company credit accounts here.
The product I want is ‘Out of Stock’, how soon will it be back in?
This varies from product to product. If the item is currently out of stock, a lead time estimate will be displayed on the product page. Can’t wait? Contact us and we’ll recommend an alternative product that is in stock.
What courier do you use?
We use DPD/Interlink for all larger items and Royal Mail for smaller items and accessories
Do I need to create an account with test-meter.co.uk?
No, you do not need to create an account, you can check out as a guest when you are ready to purchase. However, by signing up as a Test Meter member you'll benefit instantly, earning reward points to save money on future orders, access to exclusive newsletters & special offers, plus a quicker and easier shopping experience.
Do we send products internationally?
Yes, we are happy to ship products internationally. Find more info on our export process here.
What are the import, tax or customs duties when importing to my country?
Your resident country is likely to have specific details on any payable import duties, tax and customs charges on the relevant governmental website. Test Meter is not responsible for any charges imposed due to import.
Can I collect my order in person?
Sure! Please complete your order through our website www.test-meter.co.uk and enter the comment 'collecting' into the 'Special Delivery Instructions' field within the secure checkout. We'll look forward to meeting you in person.
Need Help With an Order You've Just Placed?
Will I get a delivery time slot?
For larger items shipped by DPD/Interlink, you will receive a 1-hour delivery window on the day of delivery via e-mail/text and a notification 15 minutes before arrival so you will not have to wait around all day.
I need to make changes to my order. How do I do this?
Sure! Please contact us as soon as possible and we’ll make the necessary changes before your order ships:
- Using the live chat on our website
- Email: sales@test-meter.co.uk
- Calling us on 0113 248 99 66
I’ve changed my mind and need to cancel my order. Can you help?
No worries. Please contact us as soon as possible and we’ll help you with your cancellation:
- Using the live chat on our website
- Email: sales@test-meter.co.uk
- Calling us on 0113 248 99 66
Need Help With an Upcoming Delivery?
Where is my delivery?
For DPD/Interlink deliveries, you can keep up with your delivery by tracking your order using the tracking information you received via e-mail/text. You can even manage your booking online, re-arrange delivery for another date or arrange the goods to be left with a neighbour of your choice.
My order is ‘Processing’. What does this mean?
If your order is showing as 'Processing', this means it is yet to be dispatched. One of our customer service advisors will have been in contact with you to provide you with a delivery date, but if you haven't received the update, please submit a support ticket here and we'll get on this straight away.
My Order Has Arrived & I Need Help
I need a copy of my invoice. Where can I get one?
Your invoice was emailed to you upon purchase of your order. If you are a Test Meter member, you can also view or print invoices directly from your online account. Checked out as a guest? Please email accounts@test-meter.co.uk for a copy of your invoice.
I’ve opened my product and it's damaged. What should I do?
We’re really sorry to hear that your item arrived damaged. Please submit a support ticket here with a photo of the damage and we’ll be in touch without delay.
I’ve received the wrong product. What should I do?
We’re really sorry to hear you received the wrong product. Please submit a support ticket here with a photo of the product you received in error, and we’ll be in touch without delay.
I want to return my product. How do I do this?
To arrange the return of an item for a refund or exchange, please raise a ticket here, selecting 'I want to arrange a return/refund' from the dropdown.
To progress you will be asked to complete a returns form and enclose it with your returned item(s). If you do not have access to printer, please e-mail the form to customerservice@test-meter.co.uk who will be happy to help.
Please note: all returns are subject to our refund policy.
Where is my calibration certificate?
If the product you ordered included a calibration certificate, it should normally be included inside the packaging of your product. For equipment supplied with carry cases or bags, please carefully check all the compartments as it is commonplace for manufacturers to pack the certificate in a separate compartment to the product. If you still can’t locate your calibration certificate, please submit a support ticket here including the serial number of your product.
My calibration certificate is not up to date. What do I do?
In the time it takes a product to leave the assembly line to when it is eventually delivered, it may appear that your calibration certificate is outdated. For this reason, manufacturers leave a blank field on their certificates identified ‘date placed into service’ or ‘date of commission’ for you to date when you first use the equipment. Your defined period of calibration is valid from this date, not the date of manufacture.
How do I book calibration and recertification for my product?
Annual calibration and service is the best method of ensuring that your test and measurement equipment is providing accurate results within specification throughout its lifespan. You can book your equipment for calibration by completing the form here.
I’d like to leave a review of test-meter.co.uk. Can I do this?
We take enormous pride in the feedback we receive from our customers through Trustpilot! We very much welcome all reviews, good or bad. Please leave any feedback you see fit here.
My Order Has Arrived & a Product is Faulty
My item isn’t working, what should I do?
We’re sorry to hear that your product isn’t working properly. Please report your fault here and you’ll be assigned a ticket number that you can use to track the progress of your faulty item.
My product has developed a fault and is under warranty. Can you help?
Of course. Simply log the fault here and you’ll be assigned a ticket number that you can use to track the progress your warranty claim.
My product has developed a fault and is not under warranty. Can you help?
Absolutely. Simply log the fault here and you’ll be assigned a ticket number that you can use to track the progress of your faulty item.
How long will my refund take to arrive?
Time taken to refund customer money varies between banks and payment methods. Find out more about our returns and refund policy here.